Shaping Organisational Empathy through a Collaborative Auto Ethnographic Approach
AbstractThe Covid-19 pandemic restructured work, work organisations and organisational responses to crisis. Public sector universities in South Africa were not immune to the profound shifts in organisational practice that the pandemic thrust upon them. This paper aims to understand affective organizational responses, specifically empathy to employees in the context of the Covid-19 pandemic. Using a collaborative auto-ethnographic approach (CAE), we assess a South African public universityâ€™s empathetic response to employeesâ€™ work-life integration challenges at the peak of the pandemic. Conceptually we offer the idea of â€˜performative empathyâ€™ as a lens to analyze organisational behavior.
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