Perceptions regarding distributive justice in the South African financial service industry

Keywords: financial services firms, fairness, organisational justice, distributive justice, perceptions


Distributive justice is associated with the perceptions of an individual to the presence of equity and fairness in an organisation. The primary objective of this study is to critically assess distributive justice within the South African financial services industry. A quantitative research design was employed. Non-probability sampling was used and 436 usable questionnaires were returned. The empirical results revealed that trustworthiness of management, extrinsic rewards and organisational climate have positive influence on distributive justice, while employee engagement and two-way communication are founded to have no significant influence on distributive justice. Furthermore, distributive justice had a positive influence on organisational citizenship behaviour and reputable employee retention in the financial services industry.


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Author Biographies

Elroy Eugene Smith, Nelson Mandela University
Full ProfessorDepartment of Business Management
Noxolo Eileen Mazibuko, Nelson Mandela University
Full Professor and Head Of DepartmentDepartment of Business Management
Viwe Mrwebi, Vaal University of Technology


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